Enable step-by-step guides in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-guided-experiences-sg.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When both a DefaultFlowID and a DisconnectFlowID guide are set, they count as two active chat contacts against the quota. in context
• Managers and business analysts who build step-by-step guides need the Channels and flows - Views security profile permission plus Flows - Edit and Create. in context
• AWS recommends raising the concurrent active chats per instance quota by the number of concurrent contacts that will use step-by-step guides, because guide workflows run as chat contacts. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable step-by-step guides in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-step-by-step-guides

BibTeX

@misc{warmtransfer-aws-connect-enable-step-by-step-guides,
  title  = {Enable step-by-step guides in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-step-by-step-guides},
  note   = {Amazon Web Services, accessed 2026-10-02}
}