AWS recommends raising the concurrent active chats per instance quota by the number of concurrent contacts that will use step-by-step guides, because guide workflows run as chat contacts.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- service quotas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable step-by-step guides in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · step 3, Increase your service quota for concurrent active chats per instance
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guide-chat-quota. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guide-chat-quota
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-guide-chat-quota,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guide-chat-quota},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guide-chat-quota},
note = {Source note amazon-connect-agent-workspace-setup-guide-chat-quota, checked 2026-10-02}
}