Enable screen recording for your Connect Customer instance

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-sr.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect screen recording is enabled per instance under Data storage > Screen recordings by choosing a new or existing S3 bucket and optionally a KMS key; Global Resiliency replicas need it enabled separately. in context
• Amazon Connect starts screen recording per contact by setting Screen Recording to On in a Set recording and analytics behavior block placed right after the flow's entry point, in every flow to be recorded. in context
• AWS suggests the SuspendContactRecording and ResumeContactRecording APIs to keep sensitive information out of Amazon Connect screen recordings. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable screen recording for your Connect Customer instance. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-screen-recording

BibTeX

@misc{warmtransfer-aws-connect-enable-screen-recording,
  title  = {Enable screen recording for your Connect Customer instance},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-screen-recording},
  note   = {Amazon Web Services, accessed 2026-10-02}
}