Source note · Agent screen recording in contact centers
Amazon Connect starts screen recording per contact by setting Screen Recording to On in a Set recording and analytics behavior block placed right after the flow's entry point, in every flow to be recorded.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable screen recording for your Connect Customer instance — Amazon Web Services · tier 2 current vendor documentation · Step 3: Configure the Set recording and analytics behavior block
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-flow-block-screen-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-flow-block-screen-on
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-flow-block-screen-on,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-flow-block-screen-on},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-flow-block-screen-on},
note = {Source note agent-screen-recording-aws-flow-block-screen-on, checked 2026-10-02}
}