Enable persistent connection for Connect Customer agents

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-persistent-connection.md

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Persistent connection is set per agent under Phone > Softphone in user management, works only in Chrome and Edge (not Firefox), and agents cannot turn it off themselves. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Enable persistent connection for Connect Customer agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-persistent-connection

BibTeX

@misc{warmtransfer-aws-connect-enable-persistent-connection,
  title  = {Enable persistent connection for Connect Customer agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-persistent-connection},
  note   = {Amazon Web Services, accessed 2026-09-25}
}