Source note · Connecting Unified CM to Amazon Connect
Persistent connection is set per agent under Phone > Softphone in user management, works only in Chrome and Edge (not Firefox), and agents cannot turn it off themselves.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable persistent connection for Connect Customer agents — Amazon Web Services · tier 2 current vendor documentation · How to configure persistent connection for an agent; FAQ
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-persistent-connection. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-persistent-connection
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-persistent-connection,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-persistent-connection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-persistent-connection},
note = {Source note cucm-with-amazon-connect-persistent-connection, checked 2026-09-25}
}