Enable Customer Profiles for your Connect Customer instance

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-customer-profiles.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Customer Profiles Data store cannot be turned off once enabled, and it does not populate the agent workspace. in context
• Once Customer Profiles is enabled, each new contact creates a customer profile record that tracks contact history by phone number for voice or email address for chat. in context
• Customer Profiles is enabled in the Amazon Connect console by choosing the instance alias, then Customer profiles, Enable customer profiles, Create new domain, optional dead-letter queue, KMS key and Submit. in context
• Enabling Customer Profiles requires creating or supplying an AWS KMS key, under which all Customer Profiles data at rest is encrypted. in context
• Each Amazon Connect instance can be associated with only one Customer Profiles domain, and profiles do not move if the instance is re-pointed to a new domain. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable Customer Profiles for your Connect Customer instance. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-customer-profiles

BibTeX

@misc{warmtransfer-aws-connect-enable-customer-profiles,
  title  = {Enable Customer Profiles for your Connect Customer instance},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-customer-profiles},
  note   = {Amazon Web Services, accessed 2026-10-02}
}