Enable Cases using the Connect Customer console

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-cases.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Cases domain is deleted with the DeleteDomain API rather than from the console procedure. in context
• Cases is enabled in the console under the instance's Applications section by choosing Cases, Enable cases, Add domain and entering a unique friendly name; if Cases is absent from the menu it may not be available in the Region. in context
• After the Cases domain exists, the next steps are assigning security profile permissions, creating case fields and creating case templates that agents complete in the agent workspace. in context
• Amazon Connect Cases requires Customer Profiles to be enabled on the instance first. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable Cases using the Connect Customer console. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-cases

BibTeX

@misc{warmtransfer-aws-connect-enable-cases,
  title  = {Enable Cases using the Connect Customer console},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-cases},
  note   = {Amazon Web Services, accessed 2026-10-02}
}