After the Cases domain exists, the next steps are assigning security profile permissions, creating case fields and creating case templates that agents complete in the agent workspace.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Cases
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable Cases using the Connect Customer console — Amazon Web Services · tier 2 current vendor documentation · Next steps, items 1-3
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-cases-fields-templates. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-cases-fields-templates
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-cases-fields-templates,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-cases-fields-templates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-cases-fields-templates},
note = {Source note amazon-connect-agent-workspace-setup-cases-fields-templates, checked 2026-10-02}
}