Enable bot building and analytics in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-bot-building.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS Site Terms; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• In-Connect bot building is enabled per instance in the AWS console under Flows by selecting 'Enable Lex Bot Management' and 'Enable Bot Analytics and Transcripts', and users then need the security profile permissions Channels and Flows > Bots (View, Edit, Create) and Analytics and Optimization > Historical metrics (Access). in context
• Lex V1 bots and cross-Region bots cannot be edited from within the Connect admin website. in context
• Service control policies that already block Lex prevent Connect from enabling bot management and analytics, but SCPs added after the feature is enabled are not respected, so the feature must be disabled manually in that case. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Enable bot building and analytics in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-bot-building

BibTeX

@misc{warmtransfer-aws-connect-enable-bot-building,
  title  = {Enable bot building and analytics in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-bot-building},
  note   = {Amazon Web Services, accessed 2026-09-25}
}