Enable Connect Customer contact center agents to enter disposition codes when a contact ends

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/disposition-codes-sg.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An end-of-contact disposition guide is a flow with a Show view block using a Form view plus a Set contact attributes block that saves the response, surfaced after the contact ends provided DisconnectFlowForAgentUI is set before the contact ends. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable Connect Customer contact center agents to enter disposition codes when a contact ends. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-disposition-codes-guide

BibTeX

@misc{warmtransfer-aws-connect-disposition-codes-guide,
  title  = {Enable Connect Customer contact center agents to enter disposition codes when a contact ends},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-disposition-codes-guide},
  note   = {Amazon Web Services, accessed 2026-10-02}
}