An end-of-contact disposition guide is a flow with a Show view block using a Form view plus a Set contact attributes block that saves the response, surfaced after the contact ends provided DisconnectFlowForAgentUI is set before the contact ends.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- step-by-step guides
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable Connect Customer contact center agents to enter disposition codes when a contact ends — Amazon Web Services · tier 2 current vendor documentation · first and third paragraphs
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-disposition-form. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-disposition-form
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-disposition-form,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-disposition-form},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-disposition-form},
note = {Source note amazon-connect-agent-workspace-setup-disposition-form, checked 2026-10-02}
}