Enable data streaming for your Connect Customer instance

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/data-streaming.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS documentation now names the product 'Amazon Connect Customer' (short form 'Connect Customer') in place of 'Amazon Connect', including on the contact record, data streaming and EventBridge reference pages. in context
• In the Data streaming settings, agent events can be sent only to a Kinesis data stream; the console step for Agent Events offers no Firehose option. in context
• In the instance's Data streaming settings, contact records can be sent either to an Amazon Data Firehose (Kinesis Firehose) delivery stream or to a Kinesis data stream. in context
• AWS advises updating the KMS key permissions before using that key with Amazon Connect streaming, to avoid missing data. in context
• The data streaming page says Amazon Connect can stream to Kinesis Data Streams and Firehose streams encrypted server-side with a customer managed KMS key, provided the key policy grants the instance's service-linked role kms:GenerateDataKey. disputed in context
• In the Amazon Connect data streaming settings, agent events are sent to a Kinesis data stream; the procedure offers no Firehose option for agent events. in context
• Amazon Connect data streaming can send contact records either to an Amazon Data Firehose delivery stream or to a Kinesis data stream, chosen per instance in the console. in context
• To stream Amazon Connect data into a Kinesis stream encrypted with a customer managed KMS key, the key policy must allow the instance's service-linked role kms:GenerateDataKey, and AWS advises doing this before using the key to avoid missing data. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Enable data streaming for your Connect Customer instance. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-data-streaming

BibTeX

@misc{warmtransfer-aws-connect-data-streaming,
  title  = {Enable data streaming for your Connect Customer instance},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-data-streaming},
  note   = {Amazon Web Services, accessed 2026-09-24}
}