Create an evaluation form in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; see AWS site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Evaluation questions can be automated three ways: contact categories defined by rules (single and multiple selection questions), generative AI (single selection and text field questions), and metrics such as longest hold time or sentiment score (numeric questions). in context
• After a new version of an evaluation form is activated, evaluators can no longer start new evaluations with the previous version, though completed evaluations remain viewable with the form version they were based on. in context
• Fully automated evaluation requires, in order: automation set up on every question of the form, the Enable fully automated submission of evaluations toggle turned on before activation, activation of the form, and then a rule that submits an automated evaluation and selects which contacts are evaluated. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Create an evaluation form in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-create-evaluation-forms

BibTeX

@misc{warmtransfer-aws-connect-create-evaluation-forms,
  title  = {Create an evaluation form in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-create-evaluation-forms},
  note   = {Amazon Web Services, accessed 2026-09-30}
}