Source note · Amazon Connect Contact Lens
Evaluation questions can be automated three ways: contact categories defined by rules (single and multiple selection questions), generative AI (single selection and text field questions), and metrics such as longest hold time or sentiment score (numeric questions).
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- performance evaluations
- Deployment
- multi-tenant
- Region
- generative ai automation not in all regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create an evaluation form in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Step 6: Enable automated evaluations', list 'three ways of automating evaluations'
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-eval-automation-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-eval-automation-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-eval-automation-types,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-eval-automation-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-eval-automation-types},
note = {Source note amazon-connect-contact-lens-eval-automation-types, checked 2026-09-30}
}