Use conversational analytics APIs for chat analytics

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-api.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; see AWS site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Two polling APIs return real-time analysis: ListRealtimeContactAnalysisSegments for voice contacts and ListRealtimeContactAnalysisSegmentsV2 for chat contacts; a streaming alternative through Amazon Kinesis Data Streams avoids their rate limits. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Use conversational analytics APIs for chat analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-conv-analytics-api

BibTeX

@misc{warmtransfer-aws-connect-conv-analytics-api,
  title  = {Use conversational analytics APIs for chat analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-conv-analytics-api},
  note   = {Amazon Web Services, accessed 2026-09-30}
}