Source note · Amazon Connect Contact Lens
Two polling APIs return real-time analysis: ListRealtimeContactAnalysisSegments for voice contacts and ListRealtimeContactAnalysisSegmentsV2 for chat contacts; a streaming alternative through Amazon Kinesis Data Streams avoids their rate limits.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use conversational analytics APIs for chat analytics — Amazon Web Services · tier 2 current vendor documentation · opening bulleted list and following paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-realtime-apis. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-realtime-apis
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-realtime-apis,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-realtime-apis},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-realtime-apis},
note = {Source note amazon-connect-contact-lens-realtime-apis, checked 2026-09-30}
}