Search for completed and in-progress contacts in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/contact-search.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• For agent-handled contacts, contact search marks a contact as completed only after the agent finishes After Contact Work. in context
• Contact search results for a query are limited to the first 10,000 results, and up to 3,000 results can be downloaded at a time. in context
• The Contact search page can find contacts as far back as two years, searched in time ranges of up to 8 weeks at a time. in context
• The 'Is transferred out' column in contact search indicates only cold transfers, where the agent disconnected before the transfer; the UTC time the transfer connected is in the contact record's TransferCompletedTimestamp. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Search for completed and in-progress contacts in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-contact-search

BibTeX

@misc{warmtransfer-aws-connect-contact-search,
  title  = {Search for completed and in-progress contacts in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-contact-search},
  note   = {Amazon Web Services, accessed 2026-09-24}
}