Source note · Amazon Connect contact records and streams
The 'Is transferred out' column in contact search indicates only cold transfers, where the agent disconnected before the transfer; the UTC time the transfer connected is in the contact record's TransferCompletedTimestamp.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- contact search
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Search for completed and in-progress contacts in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Additional fields, Tip
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-transferred-out-cold-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-transferred-out-cold-only
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-transferred-out-cold-only,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-transferred-out-cold-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-transferred-out-cold-only},
note = {Source note amazon-connect-data-transferred-out-cold-only, checked 2026-09-24}
}