Monitoring your Connect Customer instance using CloudWatch

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/monitoring-cloudwatch.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CloudWatch metric ContactFlowFatalErrors counts the number of times a flow failed to execute because of a system error, which is distinct from a handled error branch. in context
• The CloudWatch metric ContactFlowErrors (namespace AWS/Connect) counts the number of times a flow's error branch was run, with flow name as a dimension. in context
• Amazon Connect sends instance metrics to CloudWatch every 1 minute, and CloudWatch keeps those metrics for two weeks before discarding them. in context
• The CloudWatch metric MisconfiguredPhoneNumbers counts calls that failed because the dialed phone number is not associated with a flow. in context
• The CloudWatch metric QueueCapacityExceededError counts calls rejected because the queue was full, with queue name as a dimension. in context
• As of October 2026 the AWS administrator guide calls the product 'Connect Customer' (page titles read 'Amazon Connect Customer'), while URLs keep the /connect/ path and metrics keep the AWS/Connect namespace. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Monitoring your Connect Customer instance using CloudWatch. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-cloudwatch-metrics

BibTeX

@misc{warmtransfer-aws-connect-cloudwatch-metrics,
  title  = {Monitoring your Connect Customer instance using CloudWatch},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-cloudwatch-metrics},
  note   = {Amazon Web Services, accessed 2026-10-02}
}