Flow block in Connect Customer: Check queue status

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/check-queue-status.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Check queue status block branches on Time in Queue, the time the oldest contact has spent in queue, or on Queue capacity, the number of contacts waiting; conditions are evaluated in the order they were added and the contact follows the first that matches, otherwise No Match. in context
• Placing a Check queue status block ahead of the callback prompt and connecting only its long-wait condition branch to the prompt would restrict the callback offer to callers arriving when the oldest contact's time in queue exceeds the chosen threshold. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Flow block in Connect Customer: Check queue status. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-check-queue-status-block

BibTeX

@misc{warmtransfer-aws-connect-check-queue-status-block,
  title  = {Flow block in Connect Customer: Check queue status},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-check-queue-status-block},
  note   = {Amazon Web Services, accessed 2026-09-30}
}