Source note · Setting up queued callbacks in Amazon Connect
Placing a Check queue status block ahead of the callback prompt and connecting only its long-wait condition branch to the prompt would restrict the callback offer to callers arriving when the oldest contact's time in queue exceeds the chosen threshold.
inferred · Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Check queue status — Amazon Web Services · tier 2 current vendor documentation · Description; Properties example
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-threshold-gating. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-threshold-gating
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-threshold-gating,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-threshold-gating},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-threshold-gating},
note = {Source note amazon-connect-callback-setup-threshold-gating, checked 2026-09-30}
}