Use caller identification to personalize customer interaction

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/caller-id-personalizing-customer-interaction.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS states that Amazon Connect telephony metadata is not consistently available across telephony providers and cannot be guaranteed on every call. in context
• The Amazon Connect telephony call metadata table does not list User-to-User or arbitrary X- headers, which suggests inbound PSTN calls to Connect do not expose caller-supplied UUI as a standard attribute. inferred in context
• Amazon Connect exposes a fixed set of inbound telephony call metadata attributes (P-Charge-Info, From, To, ISUP-OLI, JIP, Diversion-derived Call-Forwarding-Indicator and others) under the JSONPath $.Media.Sip.Headers.<name>. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Use caller identification to personalize customer interaction. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-caller-id-call-metadata

BibTeX

@misc{warmtransfer-aws-connect-caller-id-call-metadata,
  title  = {Use caller identification to personalize customer interaction},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-caller-id-call-metadata},
  note   = {Amazon Web Services, accessed 2026-10-02}
}