Source note · Passing call context with SIP UUI and custom headers
AWS states that Amazon Connect telephony metadata is not consistently available across telephony providers and cannot be guaranteed on every call.
Checked 2026-10-02
The availability of telephony metadata is not consistent across all telephony providers and might not be available in all cases.
- Vendor
- Amazon
- Product
- Amazon Connect
- Subsystem
- contact attributes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Use caller identification to personalize customer interaction — Amazon Web Services · tier 2 current vendor documentation · Section 'Troubleshoot issues'
Cite this note
APA
WarmTransfer. (2026, October 2). Passing call context with SIP UUI and custom headers: source note sip-uui-context-passing-connect-metadata-not-guaranteed. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-uui-context-passing-connect-metadata-not-guaranteed
BibTeX
@misc{warmtransfer-claim-sip-uui-context-passing-connect-metadata-not-guaranteed,
title = {Passing call context with SIP UUI and custom headers: source note sip-uui-context-passing-connect-metadata-not-guaranteed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-uui-context-passing-connect-metadata-not-guaranteed},
note = {Source note sip-uui-context-passing-connect-metadata-not-guaranteed, checked 2026-10-02}
}