DescribeContact

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeContact.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• DescribeContact returns only contact information still held in Amazon Connect, which is kept for 24 months from InitiationTimestamp and then deleted. in context
• The DescribeContact response includes AgentInfo fields AfterContactWorkStartTimestamp, AfterContactWorkEndTimestamp and AfterContactWorkDuration. in context
• As of 2026-09-24 the DescribeContact API reference carries a notice that the API is in preview release for Connect Customer and subject to change. in context
• DescribeContact does not populate SystemEndpoint for contacts whose initiation method is MONITOR, QUEUE_TRANSFER or CALLBACK. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). DescribeContact. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-api-describe-contact

BibTeX

@misc{warmtransfer-aws-connect-api-describe-contact,
  title  = {DescribeContact},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-api-describe-contact},
  note   = {Amazon Web Services, accessed 2026-09-24}
}