Source note · Amazon Connect contact records and streams
DescribeContact returns only contact information still held in Amazon Connect, which is kept for 24 months from InitiationTimestamp and then deleted.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- Connect Service API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- API version 2017-08-08; current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- DescribeContact — Amazon Web Services · tier 2 current vendor documentation · Important things to know, second bullet
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-describe-contact-24-months. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-describe-contact-24-months
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-describe-contact-24-months,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-describe-contact-24-months},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-describe-contact-24-months},
note = {Source note amazon-connect-data-describe-contact-24-months, checked 2026-09-24}
}