Analyze conversations using conversational analytics in Connect Customer conversational analytics

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Conversational analytics analyzes conversations between customers and agents, or customers and conversational AI, across voice, chat and email. in context
• When conversational analytics is enabled on a chat contact, each processed chat message is counted for billing in the same way, even if not every feature is applied to every message. in context
• Email analytics categorizes email contacts, redacts sensitive data from email transcripts and generates contact summaries; because email is asynchronous there are no real-time analytics or sentiment scores for email. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Analyze conversations using conversational analytics in Connect Customer conversational analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-analyze-conversations

BibTeX

@misc{warmtransfer-aws-connect-analyze-conversations,
  title  = {Analyze conversations using conversational analytics in Connect Customer conversational analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-analyze-conversations},
  note   = {Amazon Web Services, accessed 2026-10-01}
}