Source note · Amazon Connect Contact Lens
When conversational analytics is enabled on a chat contact, each processed chat message is counted for billing in the same way, even if not every feature is applied to every message.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- pricing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Analyze conversations using conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · 'Chat analytics support', third bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-chat-billing-count. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-chat-billing-count
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-chat-billing-count,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-chat-billing-count},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-chat-billing-count},
note = {Source note amazon-connect-contact-lens-chat-billing-count, checked 2026-09-30}
}