Customize the Connect Customer agent workspace

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/agent-workspace.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Amazon Connect agent workspace combines contact controls, third-party applications, real-time recommendations from agent assist, tasks, case management (Cases), step-by-step guides, voice authentication (Voice ID) and customer information (Customer Profiles). in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Customize the Connect Customer agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-agent-workspace

BibTeX

@misc{warmtransfer-aws-connect-agent-workspace,
  title  = {Customize the Connect Customer agent workspace},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-agent-workspace},
  note   = {Amazon Web Services, accessed 2026-10-02}
}