The Amazon Connect agent workspace combines contact controls, third-party applications, real-time recommendations from agent assist, tasks, case management (Cases), step-by-step guides, voice authentication (Voice ID) and customer information (Customer Profiles).
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Customize the Connect Customer agent workspace — Amazon Web Services · tier 2 current vendor documentation · page intro, numbered list of agent workspace parts 1-8
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-workspace-components. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-workspace-components
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-workspace-components,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-workspace-components},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-workspace-components},
note = {Source note amazon-connect-agent-workspace-setup-workspace-components, checked 2026-10-02}
}