Source record · tier 2 current vendor documentation

Connect Customer agent event streams

Publisher: Amazon Web Services
URL: https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams.html
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

Amazon Connect agent event streams are Kinesis data streams of agent login, logout, contact connection and status-change events, which AWS describes as usable for integration into workforce management solutions. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Connect Customer agent event streams. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-agent-event-streams

BibTeX

@misc{warmtransfer-aws-connect-agent-event-streams,
  title  = {Connect Customer agent event streams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-agent-event-streams},
  note   = {Amazon Web Services, accessed 2026-09-24}
}