Access third-party applications in the agent workspace

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/3p-apps-agent-workspace.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents open third-party apps from the Apps launcher with or without an active contact, and an app opened for a contact stays open until that contact closes. in context
• Agents see third-party apps only if their security profile grants access to the app (API name <app name>.Access) and the Access Contact Control Panel permission; without CCP access the Apps launcher does not appear. in context
• For third-party apps in the agent workspace on Chrome, AWS gives setting the Enterprise policy BlockThirdPartyCookies to false as a temporary fix and app-side cookie best practices as the permanent one. in context
• A pinned app stays open while the agent is idle, opens automatically for incoming contacts, and stays pinned for that user and browser until browser cookies are cleared. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Access third-party applications in the agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-access-3p-apps-workspace

BibTeX

@misc{warmtransfer-aws-connect-access-3p-apps-workspace,
  title  = {Access third-party applications in the agent workspace},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-access-3p-apps-workspace},
  note   = {Amazon Web Services, accessed 2026-10-02}
}