A pinned app stays open while the agent is idle, opens automatically for incoming contacts, and stays pinned for that user and browser until browser cookies are cleared.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- third-party applications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Access third-party applications in the agent workspace — Amazon Web Services · tier 2 current vendor documentation · Pin apps in the agent workspace
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-pinned-apps. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-pinned-apps
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-pinned-apps,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-pinned-apps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-pinned-apps},
note = {Source note amazon-connect-agent-workspace-setup-pinned-apps, checked 2026-10-02}
}