Preventing duplicate callback requests in Amazon Connect

Publisher

Amazon Web Services

URL

https://aws.amazon.com/blogs/contact-center/preventing-duplicate-callback-requests-in-amazon-connect/

Published

2020-05-14

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS blog; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• An AWS contact-center blog post from 2020 describes preventing duplicate callback requests with a DynamoDB table keyed on phone number and queue, three Lambda functions that read, write and remove entries, and inbound and outbound whisper flows that call them. in context

Cite this source record

APA

WarmTransfer. (2020, May 14). Preventing duplicate callback requests in Amazon Connect. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-blog-preventing-duplicate-callbacks

BibTeX

@misc{warmtransfer-aws-blog-preventing-duplicate-callbacks,
  title  = {Preventing duplicate callback requests in Amazon Connect},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/aws-blog-preventing-duplicate-callbacks},
  note   = {Amazon Web Services, accessed 2026-09-30}
}