Source note · Setting up queued callbacks in Amazon Connect
An AWS contact-center blog post from 2020 describes preventing duplicate callback requests with a DynamoDB table keyed on phone number and queue, three Lambda functions that read, write and remove entries, and inbound and outbound whisper flows that call them.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2020-05-14
- Checked
- 2026-09-30
Sources
- Preventing duplicate callback requests in Amazon Connect — Amazon Web Services · tier 4 archived vendor documentation · Solution overview, as summarised by the fetch
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-dedupe-blog-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-dedupe-blog-pattern
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-dedupe-blog-pattern,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-dedupe-blog-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-dedupe-blog-pattern},
note = {Source note amazon-connect-callback-setup-dedupe-blog-pattern, checked 2026-09-30}
}