Manage agent desk phone settings with a custom Contact Control Panel

Publisher

Amazon Web Services

URL

https://aws.amazon.com/blogs/contact-center/manage-agent-desk-phone-settings-with-a-custom-contact-control-panel

Published

2021-08-31

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS blog; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A call sent to an agent's desk phone counts as an outbound call from Amazon Connect and costs extra. in context

Cite this source record

APA

WarmTransfer. (2021, August 31). Manage agent desk phone settings with a custom Contact Control Panel. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-blog-manage-agent-desk-phone-settings

BibTeX

@misc{warmtransfer-aws-blog-manage-agent-desk-phone-settings,
  title  = {Manage agent desk phone settings with a custom Contact Control Panel},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/aws-blog-manage-agent-desk-phone-settings},
  note   = {Amazon Web Services, accessed 2026-09-25}
}