Source note · Connecting Unified CM to Amazon Connect
A call sent to an agent's desk phone counts as an outbound call from Amazon Connect and costs extra.
Checked 2026-09-25
Sending a call to the desk phone is considered an outbound call from Amazon Connect and comes with additional cost.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2021-08-31
- Checked
- 2026-09-25
Sources
- Manage agent desk phone settings with a custom Contact Control Panel — Amazon Web Services · tier 3 vendor-maintained repositories · Introduction (second paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-deskphone-cost. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-deskphone-cost
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-deskphone-cost,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-deskphone-cost},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-deskphone-cost},
note = {Source note cucm-with-amazon-connect-deskphone-cost, checked 2026-09-25}
}