Getting started with step-by-step guides for the Amazon Connect agent workspace

Publisher

Amazon Web Services (Contact Center blog)

URL

https://aws.amazon.com/blogs/contact-center/getting-started-with-step-by-step-guides-for-the-amazon-connect-agent-workspace/

Published

2024-08-27

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS blog; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The walkthrough keeps the guide flow separate from the handler (inbound) flow that customers are routed to, and warns against sending contacts directly to the guide flow. in context
• AWS's getting-started walkthrough tests a guide by pointing a phone number at the handler flow, having the agent log in to the agent workspace and go Available, then calling the number so the guide displays. in context

Cite this source record

APA

WarmTransfer. (2024, August 27). Getting started with step-by-step guides for the Amazon Connect agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-blog-getting-started-sbs-guides

BibTeX

@misc{warmtransfer-aws-blog-getting-started-sbs-guides,
  title  = {Getting started with step-by-step guides for the Amazon Connect agent workspace},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/aws-blog-getting-started-sbs-guides},
  note   = {Amazon Web Services (Contact Center blog), accessed 2026-10-02}
}