The walkthrough keeps the guide flow separate from the handler (inbound) flow that customers are routed to, and warns against sending contacts directly to the guide flow.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- step-by-step guides
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-08-27
- Checked
- 2026-10-02
Sources
- Getting started with step-by-step guides for the Amazon Connect agent workspace — Amazon Web Services (Contact Center blog) · tier 4 archived vendor documentation · flow import and handler flow sections
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guide-flow-separate. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guide-flow-separate
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-guide-flow-separate,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guide-flow-separate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guide-flow-separate},
note = {Source note amazon-connect-agent-workspace-setup-guide-flow-separate, checked 2026-10-02}
}