Source note · Zoom Phone routing and PSTN connectivity
When emergency calls go to an internal safety response team call queue, that queue's business hours must be 24 hours, 7 days a week and its overflow must be Disconnect or Forward to Call Queue.
Checked 2026-09-24
Business Hours: Must be 24 Hours, 7 Days a Week
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- emergency-calling
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Routing emergency calls — Zoom Communications · tier 2 current vendor documentation · Internal Safety Response Team; call queue requirements
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-emergency-isrt-24x7. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-routing-emergency-isrt-24x7
BibTeX
@misc{warmtransfer-claim-zoom-phone-routing-emergency-isrt-24x7,
title = {Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-emergency-isrt-24x7},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-routing-emergency-isrt-24x7},
note = {Source note zoom-phone-routing-emergency-isrt-24x7, checked 2026-09-24}
}