Source note · Zoom Phone routing and PSTN connectivity
For BYOC numbers, an admin can choose which carrier (Zoom or the BYOC carrier) handles emergency calls, and when the BYOC carrier is used the address given to the PSAP comes from the BYOC carrier's records.
Checked 2026-09-24
emergency address reported to PSAP will be based upon the BYOC carrier's records
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- emergency-calling
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Routing emergency calls — Zoom Communications · tier 2 current vendor documentation · BYOC carrier routing section
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-emergency-byoc-carrier-address. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-routing-emergency-byoc-carrier-address
BibTeX
@misc{warmtransfer-claim-zoom-phone-routing-emergency-byoc-carrier-address,
title = {Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-emergency-byoc-carrier-address},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-routing-emergency-byoc-carrier-address},
note = {Source note zoom-phone-routing-emergency-byoc-carrier-address, checked 2026-09-24}
}