Source note · Setting up Zoom Phone emergency calling
A call queue used as the Internal Safety Response Team must have Business Hours of '24 Hours, 7 Days a Week' and Overflow of 'Disconnect' or 'Forward to Call Queue', and its Greeting Prompt, Audio While Connecting and Music on Hold are disabled for emergency calls.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- internal safety response team
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Routing emergency calls — Zoom Communications · tier 2 current vendor documentation · section on routing emergency calls to an internal safety response team, call queue limitations and notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Phone emergency calling: source note zoom-phone-emergency-calling-setup-isrt-queue-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-emergency-calling-setup-isrt-queue-limits
BibTeX
@misc{warmtransfer-claim-zoom-phone-emergency-calling-setup-isrt-queue-limits,
title = {Setting up Zoom Phone emergency calling: source note zoom-phone-emergency-calling-setup-isrt-queue-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-emergency-calling-setup-isrt-queue-limits},
note = {Source note zoom-phone-emergency-calling-setup-isrt-queue-limits, checked 2026-09-30}
}