For US and Canada BYOC numbers the admin chooses in the emergency routing settings whether emergency calls go through Zoom or the third-party BYOC carrier.

Checked 2026-09-25

Target Carrier for routing emergency calls placed by BYOC numbers: Select the carrier (Zoom or your third-party carrier) for emergency calling.
Vendor
Zoom
Product
Zoom Phone
Subsystem
emergency-calling
Deployment
multi-tenant
Region
us-ca
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Zoom Phone BYOC and Provider Exchange: source note zoom-phone-byoc-emergency-target-carrier. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-byoc-emergency-target-carrier

BibTeX

@misc{warmtransfer-claim-zoom-phone-byoc-emergency-target-carrier,
  title  = {Zoom Phone BYOC and Provider Exchange: source note zoom-phone-byoc-emergency-target-carrier},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-phone-byoc-emergency-target-carrier},
  note   = {Source note zoom-phone-byoc-emergency-target-carrier, checked 2026-09-25}
}

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