Source note · Setting up Zoom Contact Center queues and flows
Using a phone number as an SMS flow entry point requires a 10DLC campaign assigned to the number, and messaging is enabled on a number by checking its Messaging checkbox and assigning a campaign.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- phone-numbers
- Deployment
- multi-tenant
- Region
- us and canada numbering; not stated for other regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Adding entry points to a flow — Zoom Communications · tier 2 current vendor documentation · Prerequisites, SMS flows
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-sms-entry-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-sms-entry-prereq
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-sms-entry-prereq,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-sms-entry-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-sms-entry-prereq},
note = {Source note zoom-contact-center-setup-sms-entry-prereq, checked 2026-09-30}
}