An agent sets their status in the Zoom desktop app on the Contact Center tab, from the status drop-down in the bottom-left corner, choosing Ready, Not Ready or End Work Session.

Checked 2026-09-30

Vendor
Zoom
Product
Zoom Contact Center
Subsystem
agent-desktop
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-agent-status-set. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-agent-status-set

BibTeX

@misc{warmtransfer-claim-zoom-contact-center-setup-agent-status-set,
  title  = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-agent-status-set},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-agent-status-set},
  note   = {Source note zoom-contact-center-setup-agent-status-set, checked 2026-09-30}
}

Read in context