Initiating a transfer immediately raises the Wrap Up Reasons dialog for the transferring agent, so that agent leaves the interaction at the moment of the request.
Checked 2026-09-05
The transfer request is initiated, and the Wrap Up Reasons dialog box appears.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Transfer a call, step 4
Cite this note
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: source note wxrec-transfer-raises-wrapup-immediately. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-transfer-raises-wrapup-immediately
BibTeX
@misc{warmtransfer-claim-wxrec-transfer-raises-wrapup-immediately,
title = {Agent and supervisor recording controls in Webex Contact Center: source note wxrec-transfer-raises-wrapup-immediately},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-transfer-raises-wrapup-immediately},
note = {Source note wxrec-transfer-raises-wrapup-immediately, checked 2026-09-05}
}