A supervisor barge-in updates the conference participant list with the supervisor name, which is the only supervisor action in the assigned sources that produces something the agent can see.
fact · verified 2026-09-05
If a supervisor barges-in, the participant list is updated with the supervisor name.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Drop a participant from a conference call, note list following step 3
Cite this claim
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: claim wxrec-supervisor-barge-in-is-visible. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-supervisor-barge-in-is-visible
BibTeX
@misc{warmtransfer-claim-wxrec-supervisor-barge-in-is-visible,
title = {Agent and supervisor recording controls in Webex Contact Center: claim wxrec-supervisor-barge-in-is-visible},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-supervisor-barge-in-is-visible},
note = {Claim wxrec-supervisor-barge-in-is-visible, verified 2026-09-05}
}