Recording starts by itself when the administrator has enabled call recordings; the agent performs no start action.
Checked 2026-09-05
Your call with the customer is automatically recorded if your administrator has enabled call recordings.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record a call, opening paragraph
Cite this note
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: source note wxrec-recording-starts-automatically. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-recording-starts-automatically
BibTeX
@misc{warmtransfer-claim-wxrec-recording-starts-automatically,
title = {Agent and supervisor recording controls in Webex Contact Center: source note wxrec-recording-starts-automatically},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-recording-starts-automatically},
note = {Source note wxrec-recording-starts-automatically, checked 2026-09-05}
}