The only endpoint caveat in the agent article names Mute and Keypad as controls that may be absent on a physical phone, and does not address recording controls.
Checked 2026-09-05
When a physical phone is configured as the agent's telephony device, the Mute and Keypad controls may not be displayed in Agent Desktop. Perform the call control functions directly on the phone.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Answer a call, physical-phone step table, step 3 note
Cite this note
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: source note wxrec-physical-phone-caveat-omits-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-physical-phone-caveat-omits-recording
BibTeX
@misc{warmtransfer-claim-wxrec-physical-phone-caveat-omits-recording,
title = {Agent and supervisor recording controls in Webex Contact Center: source note wxrec-physical-phone-caveat-omits-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-physical-phone-caveat-omits-recording},
note = {Source note wxrec-physical-phone-caveat-omits-recording, checked 2026-09-05}
}