Cisco states that the Pause Recording and Resume Recording features do not work during conference and consult calls.
Checked 2026-09-05
Pause Recording and Resume Recording features don't work during conference and consult calls.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record a call, note block preceding Before you begin
Cite this note
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: source note wxrec-pause-resume-fail-on-consult. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-pause-resume-fail-on-consult
BibTeX
@misc{warmtransfer-claim-wxrec-pause-resume-fail-on-consult,
title = {Agent and supervisor recording controls in Webex Contact Center: source note wxrec-pause-resume-fail-on-consult},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-pause-resume-fail-on-consult},
note = {Source note wxrec-pause-resume-fail-on-consult, checked 2026-09-05}
}